Los Angeles based, italist Inc. offers the largest selection of luxury goods from Italy’s finest fashion retailers. Our site features brand-new, genuine, in-season apparel and accessories from top international brands and emerging designers. We source our products from a curated list of Italian luxury boutiques and retailers, giving you insider access to more than 2,500 brands and 350,000 products. italist allows customers to import items directly from our partners in Italy, which means we offer the same high-quality luxury goods you’d find elsewhere at what we believe are the best prices, often up to 30% - 40% less than the manufacturer suggested retail price depending on the region after including, taxes, and duties.

Since sizing standards vary by country, we recommend checking our international size conversion chart for guidance. Still not sure about your size? Try comparing the garment measurements provided on the product page with a similar item from your wardrobe—this is a great way to ensure the perfect fit before purchasing. Once you've determined your size, we're certain you'll find the best value and selection on italist.

Payment is fast and secure, and our trusted billing provider handles all payment transactions. We accept the following international credit cards*:

• Visa
• Visa Electron
• Mastercard
• JCB
• Apple Pay
• Google Pay

*Please note that your card may be declined due to potential security blocks on foreign transactions. To avoid this issue, please alert your card issuer or financial institution about your purchase(s) before you submit payment. In the event your card is declined, italist will not be responsible for a failed purchase transaction and any fees associated with it.

italist has one of the most comprehensive website security systems available. Not only does our site use SSL (Secure Socket Layer) encryption but also features a PCI DSS compliant gateway to process all payments. This provides the most effective protection possible to keep your personal information and payment details secure. italist is also GDPR compliant.

Sometimes shoppers fail to complete a purchase due to internet connection issues or problems associated with the transmission of encrypted payment data. For these reasons, if you use italist.com and add items to a shopping cart but do not finish a transaction, you may receive an email from us. The purpose of this communication is to notify you of an incomplete purchase; it is not intended to be a marketing email subject to opt-out.

Every purchase includes customs duties and free express shipping worldwide, so you will not need to pay additional fees upon receipt of your imported item, unless otherwise noted (see exceptions under Customs Duties and Taxes).

If you purchase multiple items from different luxury boutiques, then those products will be shipped separately. You will be presented with one total payment amount even if you have purchased multiple items.

After you complete an order, you will receive a confirmation email. Once we ship your order, you will receive another email with your tracking number.

If any problems arise while processing your order, then you will receive an email with a description of the issue or a request for further information.

In some cases, we may need to confirm your order with your card issuer. We always do our best to keep delays to a minimum and ship your items as soon as possible.

Due to the unique nature and high quality of the products we offer, italist only uses express international shipping. This is to ensure that your items arrive quickly and securely.

Once we ship your order, you will receive an email with the tracking number. You can also find information about your purchases by clicking "Orders & Returns" under "My Account".

If you purchase multiple items from different luxury boutiques, then those products will be shipped separately. You will be presented with one total payment amount even if you have purchased multiple items.

UPS Express handles our expedited shipping across the world. Deliveries are normally made Monday to Friday, between 9 a.m. and 5 p.m. local time.

Please note that deliveries may take longer during our sale seasons and Italian public holidays. We work closely with our shipping companies and partner boutiques to minimize delays.

Customers from the European Union

For orders shipped to countries within the European Union, there are no customs duties. All prices are inclusive of value-added tax (VAT).

Customers Outside the European Union

For most countries outside of the European Union, value-added tax (VAT) is not typically charged. At italist, we handle the full import/export process for you. All duties, taxes, and fees are included in the total price shown at checkout. There are no hidden costs, and you will not face unexpected charges upon delivery.

Please note: Some countries still operate on a Delivery Duty Unpaid (DDU) basis, where customs fees are due upon delivery. If your shipping country is listed as a DDU destination, the checkout price will not include local taxes and duties. These fees are determined by your local customs authority, and payment is required to release your order.

italist uses UPS or a similar third party global courier to ensure a quality delivery experience for the products that you purchased on italist.com. Accordingly, the delivery of the products will be conducted in accordance with the courier’s delivery policies as in effect from time in your country.

Your purchase(s) will be sent to the delivery address that you specified when you placed the order on italist.com. If you designated the delivery address of a third party, such designation will authorize italist to deliver the product to such a third party address.

The courier may confirm delivery by requiring the recipient’s signature on a delivery confirmation slip, by taking a photograph of the package in front of the delivery address, by geolocation/geotagging, or by a combination of any of the above or other methodologies as in effect from time to time. The courier’s confirmation of delivery in accordance with the courier’s policies shall be the sole, official evidence of delivery.

You will not be eligible for a refund by italist if you fail to sign the delivery confirmation slip, if someone else other than you or a person authorized by you signs the delivery confirmation slip, if you fail to retrieve a package from the courier’s warehouse in the event of a failed delivery in a timely manner, or if you live in a location where multiple packages are delivered to a shared area and a package is stolen after delivery.

As a courtesy to our customers, we provide the following service updates. While we try to always provide accurate information, it is your responsibility to verify your specific situation based on the country to which you are asking us to ship the merchandise.

• Brazil - Please note, orders over $2,999 (USD) require formal customs clearance. We recommend that you hire a broker to complete this process. Your items could be delayed or confiscated at customs if you fail to meet this requirement. Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF). To avoid any possible delays, make sure you have this information available when UPS contacts you.
• China - As clearance procedures vary between Chinese gateways, please contact your local UPS office below to receive further information. Call UPS from within China: 800 810 800 (from a landline) or 400 810 8000 (from a mobile); from the rest of the world:
  • Beijing 86 10 5952 2899
  • Shanghai 86 21 5551 4777
  • Guangdong 86 20 8666 9288

  Depending on the clearance method and value of your order, you may need to provide UPS with further information, such as a copy of your ID and a consignee’s declaration letter.

• Gaza - All orders to Gaza are temporarily suspended.
• GCC Countries - A copy of the following documents must be provided to UPS when shipments arrive to the destinations below:
  • Saudi Arabia - your Saudi National ID or valid resident permit (Iqama)
  • Bahrain - your Civil Population Registration (CPR or ID Card)
  • Qatar - your Qatar Identification Number (QID)
• Mexico - Please note, for single orders over $1,000 (USD), or for multiple orders in the same month, we recommend that you hire a broker to ensure you comply with customs procedures. Your items could be delayed or confiscated at customs if you fail to meet this requirement.
• Russia - Your personal Tax ID/VAT number must now be provided with all shipments. In most cases UPS will obtain this themselves but we may contact you if they require any additional information. If you don’t have a taxpayer number you can apply for one from your local tax authority. The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each person within a "one month" period. For this reason, we recommend that you keep track of the orders you place and the dates of your purchases. If you exceed the monthly import threshold amount, then your purchase may be returned to italist. For more detailed information, please contact customer care.
• South Korea - All South Korean postcodes must now be five digits. To avoid delays, please make sure your postcode is entered correctly when placing your order.
• Turkey - For orders over 75 EUR, UPS will need you to provide one of the following pieces of information:
  • TR ID number (if you are a Turkish citizen)
  • VAT number (for deliveries to a company address)
  • Passport number (non-residents)

  Once your order arrives in Turkey, UPS will contact you for this information and your details will be stored for future shipments.

• Jewelry Restrictions - We are unable to ship orders containing jewelry to Russia or China at this time.
• NOTE: UPS DOES NOT SHIP to the following countries at this time: Åland Islands, American Samoa, Antarctica, Bouvet Island, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Cuba, Djibouti, French Southern Territories, Heard and McDonald Islands, Iran, Netherlands Antilles, Norfolk Island, North Korea, Northern Ireland, Palestinian Territory, Occupied, Pitcairn, Saint Helena, Saint Martin (French part), Saint Pierre and Miquelon, San Marino, South Georgia and the South Sandwich Islands, Sudan, Svalbard and Jan Mayen Islands, Syrian Arab Republic, Tokelau, Turkmenistan, United States Minor Outlying Islands, Vatican City State (Holy See), Wallis and Futuna Islands, Western Sahara.

If you’re not satisfied with your purchase for any reason, you can always return it. Returns that do not comply with our policy will be refused and returned to you. Please be sure to read our Returns Policy thoroughly before submitting your return.

Remember, you’re importing luxury goods directly from Italy, so your returns are processed through Italian customs. This process typically requires additional shipping costs, customs duties, and/or courier charges which is why we don’t offer free returns at this time.

You will be responsible for the shipping costs, customs duties estimated at the time the refund is paid, processing fees determined by Italist, and/or courier charges.

All returns must meet the following requirements for processing:

You may not return your order using a different courier service than the one originally provided. Your return number must be associated with the waybill number (please see instructions about the return process here), otherwise it will not be accepted.

All returns must be shipped to italist within 14 days of the package delivery date.

Returns must be shipped from the same country as the original shipping address. You may not ship the order to one country, and then return it from an address outside that country.

If you refuse delivery for any reason, then you are responsible for the contents of that order and will not be eligible for a full refund by italist.

Items from different luxury boutiques should not be returned together. Please return each item individually using separate shipping boxes.

The original brand box or shoebox is considered part of the product and must be placed in another shipping box to avoid damage.

Products must be returned with their original tag(s) and label(s) still attached. If any tag(s) or label(s) are removed from the item, then the return will be refused.

Items must be returned unworn, unwashed, unironed, unused, and undamaged.

All returns must include the dust bag, brand box, shoebox, and all original packaging as these items are considered part of the product.

We do not accept returns for underwear, swimwear, fur coats, items featuring feathers, down jackets, jewelry, eyewear, watches.

If under exceptional circumstances we accept a return for a fur coat, please be aware there will be higher than normal return and restocking charges and fees.

Final sale items cannot be returned or exchanged.

Please note that all shoes should be tried on inside, on a carpeted surface; be mindful not to scratch the soles or damage the shoebox (which is considered part of the product). Worn shoes will not be eligible for return.

Please handle light-colored bags carefully. Dark clothing can transfer dye to light-colored bags. Bags that are scratched, worn or smeared will not be eligible for return.

Please wear undergarments when trying on lingerie. And please note that hosiery must be returned unopened in its original packaging.

Colors can appear as a slightly different shade on your display depending on your computer monitor, mobile device, or tablet. We always make our best effort to display colors as accurately as possible, but we cannot guarantee colors.

We monitor the number of returns made by each customer. Our team may flag any return and refuse it at our discretion. Excessive returns and/or serious violation of our return policy may lead to the closure of your italist account.

If an item(s) is returned that violates our return policy, the return will be refused. The item(s) will be shipped to our Milan office, where we will arrange the return shipping back to you using our courier account for a subsidized cost at your expense. You will receive an email advising of the violation, the cost of the return, and a link to pay for the return costs. You will have 75 days to make payment. Failure to pay for the return costs will result in a loss of the returned item that violated our returns policy. Please contact customercare@italist.com for any questions.

Exchanges are treated like returns. If you would like to make an exchange, then you will need to return the original item first. Since we source our products from hundreds of partner boutiques across Italy, you will need to place another order for the new item you wish to purchase.

Once your returned item is confirmed as received via UPS tracking information, please allow 7-10 business days for inspection and refund processing. Please wait for this period to pass before contacting customer support for an update.

After we verify that your return complies with our returns policy, we will submit a refund request through your original payment method.Please note that refunds may take several business days to process depending on your bank or credit card provider.

You will receive a refund for the price of the order, excluding shipping costs, customs duties, processing fees, and courier charges (you can see the refund amount when processing your return in "My order" section on our website). In the event that any actual charge differs from the estimated charge at the time the refund is processed, we will not seek to recover or refund the difference.

Please note, customs duties are nonrefundable through Italist. You may be able to recover customs duties by contacting your local customs bureau directly or hiring a customs broker. This option may not be applicable in all countries.

If you abuse italist’s return policy, you will be banned from future use of our shopping platform. italist takes returns very seriously and it uses a number of advanced software solutions such as Adyen, VISA and Master Card Secured to manage its returns. Such solutions can detect fraudulent returns and ban shoppers from future online purchases on italist.com and other platforms.

From time to time, certain items are offered for sale on italist.com. To the extent that our promotions or listings involve retail price comparisons or comparable value comparisons, we investigate prices at which such merchandise is being offered by representative retail outlets in one or more areas where our customers are based, in order to be reasonably certain that the price we advertise is fairly compared with the price at which substantial sales of any such article are being made in one or more areas where our customers are based. Whenever we advertise discounts off retail prices (MSRP) which have been established or suggested by manufacturers (or other nonretail distributors), we advertise a list price honestly and in good faith and, to the extent possible, we publish the specific MSRP or its source.

Our base prices at checkout, even after adding duties and taxes, are typically 30% to 40% less than manufacturer suggested retail prices for the same goods in comparable regions. Our discounted prices are even lower and include up to a 60% sale discount off base prices.

At italist, you are shopping for items supplied by our luxury partners in Italy. The items are expertly curated by our team and prices of goods are determined by each italist partner. Therefore, we list the prices supplied by the partners, and the price of the same item may vary depending on your location and the partner which supplies the item. Prices are frequently updated by our partners and may be subject to adjustments. To see accurate prices, select your shipping destination from the menu at the top right corner of our site. Please note: Placing an item in your shopping bag or Wishlist does not reserve it at a particular price.

We are committed to offering only the highest quality, authentic, brand-new luxury goods. Products are sourced and curated by our partner boutiques in Italy, and all of the items are imported directly from the luxury boutiques to you.

We have an extensive vetting process to ensure that we only offer genuine luxury goods, but if you have any concerns regarding a product’s authenticity, please let us know.

If you believe that you’ve received a product that's not authentic, then please fill out this Intellectual Property Rights Feedback form within 30 days of delivery.

Please note, you will need to provide the following supporting documentation for us to evaluate your claim:

• Photographs of the product in its original condition, unworn and unused, with the label(s) attached in its original packaging; and
• Any relevant evidence that demonstrates why the item is of questionable authenticity.

Is italist a US company?

italist Inc, is incorporated in Delaware and is based in Los Angeles, California.

How can I purchase through the website?

If this is your first purchase with italist, you will need to create an account to place an order.
Due to our unique model and innovative approach, we recommend that you read our guide How to Shop thoroughly before you make a purchase, since italist is the first platform to offer direct-to-consumer imports of luxury goods exclusively from Italy.
Through italist, customers can purchase brand-new, genuine, in-season fashion and accessories from our partner boutiques in Italy. The same high-quality products you’d find on other sites are available at a lower retail price through our partner boutiques—up to 30% - 40% less than the manufacturer suggested retail price depending on the region after including, taxes, and duties—so italist always provides a better value.

I've forgotten my password. What should I do?

Follow the "Forgot Password?" instructions on the "Sign In" page. Please note, for security reasons we are unable to send your old password via email.

Do I need to set up an account to place an order?

Yes, you need to create an account to make a purchase.

Are all products original?

Absolutely! All products are genuine and brand-new. We source the highest quality brands and products from Italy’s finest retailers. We have relationships and partnerships with luxury boutiques across Italy, so our entire selection is curated by our luxury partners and currently on offer in their retail locations.

How can you offer authentic luxury goods at a lower price?

We provide the largest selection of luxury goods at the best market price because we are the only platform to offer direct-to-consumer imports from Italy’s finest retailers. When you purchase an item through italist, you are directly importing goods from our partner boutiques in Italy. The same high-quality products are available at a lower retail price in Italy (up to 30% - 40% less than the manufacturer suggested retail price depending on the region after including, taxes, and duties), so we could offer what we believe is the best price for in-season fashion and luxury accessories.

Why are there duplicate items listed on the website?

We work with partner boutiques across Italy to provide the largest selection of luxury goods, and each boutique’s stock is listed separately. Sometimes the same item is being sold by partner boutiques, each with own (sometimes different) price. We apologize for any confusion.

Why are there sometimes different prices for the same item?

At italist, our products come from top designer brands and Italian boutiques. Sometimes you'll see prices vary for the same item, depending on the seller.

What payment methods do you accept?

We accept the following international credit cards: Visa, Visa Electron, Mastercard, and JCB. All payments are processed through a secure checkout system.

Why does the system keep telling me to contact my bank when I try to make a purchase?

Please note that your card may be declined due to potential security blocks on foreign transactions. To avoid this issue, please alert your card issuer or financial institution about your purchase(s) before you submit payment. italist disclaims any liability for any damages (direct or indirect of any nature) that you may suffer in these circumstances.

What currencies do you accept?

In the United States and Canada, products are listed, and purchases are processed in U.S. Dollars (USD). Please note that $ or USD refers to U.S. Dollars. In the United Kingdom, products are listed and purchases are processed in Euro (€). In the rest of the world products are listed, and purchases are processed in Euro (€).

Is shopping safe on italist?

Always! italist has one of the most comprehensive website security systems available. Not only does our site use SSL (Secure Socket Layer) encryption but also features a PCI DSS compliant gateway to process all payments. This provides a very effective protection to keep your personal information and payment details secure.

Is my personal data kept confidential?

Absolutely. We are committed to keeping your personal data and payment details secure and confidential. You can find additional information on the Privacy Policy page.

How do I know which items are in stock?

All items shown on the website are currently in stock at one of our retail partners. Our inventory is constantly updated throughout the day, so anything that's listed on the site should be in stock at one of our Italian partner locations (with a few rare exceptions). Please note that placing an item in your shopping cart doesn't reserve it or guarantee your purchase.

Will new brands be added to the website? If so, when?

We add new brands and items daily! Be sure to check back often to see what’s new.

What if my size is out of stock?

If your size is out of stock, then try browsing your item by brand and size. There is a chance you can find the same item in your size through a different partner boutique.

Can I reserve an item to buy later?

No, we are not able to hold items at any of our luxury boutiques. Because our stock changes daily and we offer hard-to-find items at the best price, we cannot guarantee an item will remain in stock or hold items for purchase later.

Do you offer a personal shopping service?

No, we do not currently offer a personal shopping service.

Can I make a special request for my order, such as an alteration?

At the moment, we do not offer tailored or customized products.

How can I reach the customer care?

Our customer care is available via live chat or at the email address customercare@italist.com.

Are my data sold to third parties?

No, Italist collects data solely to enhance our service and deliver the best possible offers to our customers. For example, we may use the data in order to make recommendations about new items or other product that are or that become available on our platform, present better offers, discounts, promotions, and the like, and suggest features that can enhance your shopping experience. We never sell or share your data with any third parties.

How do I know if my order went through?

We will communicate with you during the three phases of the fulfillment of your order.
First you will receive an email once you submit your order to confirm we have received it. Once the order is accepted by our partner boutique you will receive a second email. However, this does not mean your order is final. Also, we may need to check your payment and address details before we can ship your order.
Once our retail location approves your order, your payment goes through, and your product is ready for delivery, then you will receive another email confirming the shipment of your item(s).

Why is the item I ordered not available?

Product's availability is dependent upon the current stock of our partner stores. If an item is listed online, then it is available in one of our retail locations in Italy. italist regularly refreshes the listings on our site based on updates from our partner boutiques. We do our best to keep the inventory up-to-date in real time. Our partner boutiques have to confirm that the item is in stock and prepare it for shipment.
In rare instances, a product might be purchased in one of our retail locations in Italy while a customer attempts to buy the same item online. In this case, it will seem as if you completed the purchase and you will receive a confirmation email, but it will be followed by a cancellation email because the item was sold in person before the inventory could be updated online. We apologize for any confusion, and we always do our best to keep our site listings and inventory accurate and current.

Can I cancel an order?

We can only cancel orders before they are processed. Contact customercare@italist.com immediately with your order details to attempt cancellation. Once an order is processed, we cannot cancel it due to our fast fulfilment process, but you may return the item within 14 days from the delivery date.

How can I check the status of my order?

italist will keep you updated about the status of your order via email. You can also keep track of your orders through "My Account." To track your package, click on "Where is My Order?".

Do you ship to my country?

We currently ship to more than 150 countries across the world via UPS Express. Please see Service Updates by Region for exclusions and more information about delivery in your specific country or region.

How long does delivery take, and how much will it cost?

We use free express shipping worldwide to ensure that your items arrive quickly and securely. We ship all over the world, except for few countries (please see Service Updates by Region for more information). Deliveries are normally made Monday to Friday, between 9 a.m. and 5 p.m. Product(s) will typically arrive within 5 – 10 business days (though shipping can take longer in certain regions).
Shipping is free, and italist’s partner couriers handle shipment and delivery.

How can I expect to receive the items I ordered?

All orders will be delivered with italist packaging, which will protect your items and ensure that they reach you in perfect condition.

Can italist ship to more than one address in a single order?

No, we can only ship to one address. If you would like to ship to multiple addresses, then you will need to place separate orders.

Can I change my shipping address after I have placed the order?

No, we can only ship to the address inserted during the order.

Do you deliver to P.O. boxes?

No, we do not deliver to P.O. boxes due to courier restrictions.

My order is incomplete. When will I receive the rest of the items?

If you placed a single order with multiple items from different partner boutiques, then the items will be shipped separately. Therefore, you will receive your items in separate packages, and they may arrive at different times. You can track the status of all your orders through "My Account."

How much will I have to pay in duties and taxes?

Customers from the European Union: For orders shipped to countries within the European Union, there are no customs duties. All prices are inclusive of value-added tax (VAT).
Customers outside the European Union: For most countries outside of the European Union, value-added tax (VAT) is not due. Our team handles the import/export process, and all the related taxes and fees are included in the total price at checkout, so there are no hidden costs.Currently customs fees are due upon delivery for the following countries ONLY: Anguilla, Albania, Armenia, Angola, Antarctica, American Samoa, Åland Islands, Azerbaijan, Burkina Faso, Benin, Saint Barthélemy, Brunei, Bahamas, Bhutan, Bouvet Island, Belarus, Cocos (Keeling) Islands, Congo, Democratic Republic of the, Central African Republic, Congo, Côte d'Ivoire, Cook Islands, Cameroon, Cuba, Cape Verde, Christmas Island, Djibouti, Western Sahara, Eritrea, Ethiopia, Fiji, Falkland Islands (Malvinas), Micronesia, Faroe Islands, Gabon, Georgia, Ghana, Greenland, Gambia, Guinea, Equatorial Guinea, South Georgia and the South Sandwich Islands, Guam, Guinea-Bissau, Heard and McDonald Islands, Haiti, India, Isle of Man, British Indian Ocean Territory, Iran, Kyrgyzstan, Cambodia, Kiribati, Comoros, North Korea, Kazakhstan, Laos, Liberia, Lesotho, Lithuania, Libya, Moldova, Montenegro, Saint Martin (French part), Madagascar, Marshall Islands, Macedonia, Mali, Mongolia, Northern Mariana Islands, Mauritania, Mauritius, Malawi, Mozambique, Mexico, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nepal, Nauru, Niue, French Polynesia, Papua New Guinea, Philippines, Saint Pierre and Miquelon, Pitcairn, Palestinian Territory, Occupied, Palau, Qatar, Réunion, Russia, Solomon Islands, Seychelles, Sudan, Saint Helena, Svalbard and Jan Mayen Islands, Sierra Leone, Senegal, South Africa, Somalia, Suriname, Sao Tome and Principe, Syrian Arab Republic, Swaziland, Chad, Togo, Tajikistan, Tokelau, Timor-Leste, Turkmenistan, Tunisia, Tonga, Tuvalu, Ukraine, United States Minor Outlying Islands, Uzbekistan, Vatican City State (Holy See), Virgin Islands (British), Virgin Islands (U.S.), Vanuatu, Wallis and Futuna Islands, Samoa, Yemen, Mayotte, Zambia, Zimbabwe.
If a customer ships an item to a Delivery Duty Unpaid (DDU) destination (countries listed above), then the price displayed will be exclusive of all taxes and duties. As the recipient, you are liable for all customs duties and local sales taxes levied by the destination country; we are unable to estimate the total amount of these fees. Payment of these fees is necessary to release your order from customs on arrival.

Do I have to provide additional documentation in order to receive my order?

Following the latest change in US law, all orders shipped to the US are subject to duties and taxes. To ensure a simple process with no surprise fees, we calculate and include all applicable charges in the final price at checkout. All US orders are shipped DDP (Delivered Duty Paid). Please find more information at the following link: CBP Customer Service.

Can I return an item?

If you’re not satisfied with your purchase for any reason, you can always return it. All returns must be shipped back to italist within 14 days of the package delivery date.
Remember, you’re importing luxury goods directly from Italy, so your returns are processed through Italian customs. This process requires additional shipping costs, customs duties, and/or courier charges which is why we don’t offer free returns at this time. Therefore, you will be responsible for the shipping costs, customs duties estimated at the time the refund is paid, and courier charges.Unfortunately we cannot accept returns for items based on scent. Our suppliers ship only new items. We cannot accept returns based on these circumstances.
Please click and read our Returns Policy before beginning the return process. Then follow these instructions about how to request return.

I returned an order. When will I get my refund?

Once your returned item is confirmed as received via UPS tracking information, please allow 7-10 business days for inspection and refund processing. Please wait for this period to pass before contacting customer support for an update.
After we verify that your return complies with our returns policy, we will submit a refund request through your original payment method. Please note that refunds may take several business days to process depending on your bank or credit card provider.

I returned an item and it was refused. Why was it refused?

Any item returned that violates our return policy may be refused. Once the item is received by our Partner’s Boutique they will inspect the return and confirm if it complies with the return policy or not. We may refuse a return for the following reason(s): The brand tags were cut/removed. The italist tag was cut/removed. The item was worn, washed, ironed, dry cleaned, and/or damaged.
A return may also be refused if a dust bag, brand box, shoebox, or any other original packaging/material is missing that were sent with the item.
A return may also be refused if you include a final sale item along with another return (all items must be returned separately). Final sale items are underwear, swimwear, fur coats, jewelry, and watches.

My order was canceled. When will I get a refund?

If a cancellation was made prior to the order being processed, and we confirmed by email that your order was canceled, then we will issue a full refund through the original payment method. Please note that refunds can take several days to process depending on your bank or credit card provider.

If I return an item, will the cost of shipping and customs duties be refunded?

No. All returns are processed through Italian customs, which requires additional shipping costs, customs duties and/or courier charges so we don’t offer free returns at this time. Therefore, if you return an item, you will be responsible for the total cost of shipping, customs duties, and/or courier charges.

At Italist, we are committed to protecting the privacy and data of our users. This Data Deletion Policy outlines the steps for deleting your data from the Italist app. If you have any concerns or questions about this policy, please contact us at support@italist.com.

Deleting Account Data
Deleting Account Information: If you wish to delete your data from the Italist app, follow these steps:

1. Open the Italist app on your device.
2. Go to the "Settings" or "Account" section.
3. Locate the option for "Delete Account".
4. Follow the on-screen prompts to confirm the deletion of your account and associated data.
5. Once you complete the deletion process, your account information and associated data will be permanently deleted from our systems.

Deleting App Data on Device
In addition to deleting your account, you can also remove the app data stored on your device by following these steps:

1. Open the settings on your device.
2. Navigate to the "Apps" or "Application Manager" section.
3. Locate and select the Italist app from the list.
4. Tap on "Clear Data" or "Delete App Data" option.
5. Confirm the deletion of the app data when prompted.

Deleting App on Device

iOS (iPhone or iPad):

1. Locate the App: Find the Italist app on your home screen.
2. Long-Press the App Icon: Tap and hold the app icon until a menu appears, or all the icons start jiggling.
3. Delete the App:
   a. If a menu appears, select "Remove App" or "Delete App."
   b. If the icons are jiggling, tap the small "X" or "-" symbol on the app icon.
   
4. Confirm Deletion: A pop-up will appear; select "Delete" to confirm and remove the app from your device.

Android

1. Open App Drawer: Swipe up or tap the app drawer to view all installed apps.
2. Find the App: Locate the Italist app in your app drawer or on your home screen.
3. Long-Press the App Icon: Tap and hold the app icon until options appear.
4. Uninstall the App:
   a. Tap "Uninstall" in the options menu, or drag the icon to the "Uninstall" or "Remove" option at the top of the screen.
5. Confirm Deletion: When prompted, select "OK" or "Uninstall" to remove the app from your device.

Email Notification:
Once you have successfully deleted your account and associated data, we recommend sending an email to support@italist.com to inform us about your data deletion request. This step is optional but can help ensure that your request is properly recorded.

Anonymized Data Storage
Please note that some anonymized and aggregated data may be retained for analytical purposes in compliance with applicable laws and regulations. Such data will not be identifiable to any specific individual.

We continually strive to protect your data and ensure the privacy of our users. If you have any further questions or concerns about data deletion or privacy practices, please reach out to our customer care team at support@italist.com.